FAQ
Terra Lamp - Frequently Asked Questions (FAQ)
Welcome to the Terra Lamp FAQ page! Here, you'll find answers to some of the most common questions about our beautifully designed 3D-printed Terra Lamp. Whether you have questions about the product, customization options, or shipping details, we’ve got you covered.
1. What is the Terra Lamp made of?
The Terra Lamp is crafted using high-quality 3D-printed material PLA(Polylactic Acid),a recyclable, natural thermoplastic polyester that is derived from renewable resources such as corn starch or sugar cane. The filament is biodegradable, providing a modern and durable design with unique textures. It combines innovation and style to offer both function and aesthetic appeal.
2. Can I customize my Terra Lamp?
Yes, the Terra Lamp can be customized in terms of its lighting color and brightness using our 3D-printed insert. This insert allows you to change the ambiance by inserting it into the lamp before securing the top. If you want more customization like writing a name etc., contact us we will be happy to fulfil your needs.
3. How do I turn on and adjust the light on my Terra Lamp?
The Terra Lamp is simple to use. Once assembled, you can turn it on using the switch at the wire near base. To adjust the light, you can insert or remove the customization insert to change the brightness or light color.
4. Is the Terra Lamp energy-efficient?
Yes! The Terra Lamp uses LED lights that are energy-efficient and long-lasting, making it an eco-friendly lighting solution for your space.
5. How do I clean and maintain my Terra Lamp?
To keep your Terra Lamp looking its best, simply use a soft cloth to wipe away any dust. For any stubborn stains, lightly dampen the cloth with water (do not use harsh chemicals). Avoid getting the lamp's electrical components wet.
6. What sizes are available for the Terra Lamp?
Currently, the Terra Lamp is available in one standard size. However, we are considering offering additional sizes in the future based on customer feedback.
7. Can I use the Terra Lamp outdoors?
The Terra Lamp is designed for indoor use only. Please keep it away from moisture, direct sunlight, or extreme weather conditions.
8. How long will it take for my Terra Lamp to arrive after I place an order?
Our standard shipping time is 5-7 business days for domestic orders. International shipping can take between 7-14 business days, depending on your location. Once your order is shipped, you will receive tracking information.
9. What should I do if my Terra Lamp arrives damaged?
If your Terra Lamp arrives damaged, please contact us immediately at yantrakartech@gmail.com. We will assist you with a replacement or refund, depending on the situation. Be sure to include photos of the damage for our reference.
10. Do you offer international shipping?
Yes, we offer international shipping to select countries. Please check our Shipping Policy for more details on international delivery options and fees.
11. How can I contact customer support for the Terra Lamp?
For any inquiries or issues with your Terra Lamp, please contact our customer support team at yantrakartech@gmail.com. We aim to respond to all inquiries within 24-48 hours.
If you have any other questions, feel free to reach out to us. We are here to help!